Making Deposits
Funding instructions and deposit verification
Deposit instructions should be generated from the actual payment or custody provider and should identify the correct asset, network, address, reference and any minimum amount. A deposit request is not proof that funds have arrived.
When a deposit is credited
Credit customer balances only after the payment or blockchain transaction has been independently verified, matched to the correct customer and asset, checked for the required confirmations and reconciled against provider records. Explain processing times, fees, rejected deposits and unsupported-network risks.
What customers should know
Information on this website is general in nature and is not personal investment advice. Product eligibility, availability, terms and service features depend on the actual legal and operational arrangements and applicable law. Read the relevant documents and consider seeking independent professional advice before making a decision.